Delivery - The Standard delivery time for order to reach your doorstep is between 7-12 working days, excluding holidays. Products have different delivery time. We process orders as soon as they are received and endeavour to deliver asap.
Cancellations - We accept cancellations if the order is not shipped, once the order is shipped then it cannot be cancelled.
Refunds – Once your return has been received and accepted, your refund will be processed to your payment method. In case of COD, the amount will be refunded in terms of store credits.
Returns – We accept returns within 7 days from the date of delivery. We offer easy returns & reverse pickup of products for which we levy a 100 convenience charge.
Exchanges - For any exchange in other size, please write at email@example.com and our team will get back to you. A product bought in sale cannot be exchanged.
Climate change is no longer a thing for the future but a living truth that we all are facing the consequences of. The fashion industry is a major contributor to global GHG emissions, to reduce our emissions and align with the 1.5-degree pathway, we at Koovs are constantly working, researching, and trying to find the best possible ways of producing our products which are not just good for the planet but also people.
As the next generation of fashion, we are working on responsible supply chain strategies based on transparency and circularity. Our clothes are made to last longer with materials that are carefully chosen to fit our community.
By 2030, we plan to have a 100% responsible supply chain and be a major player in the green fashion industry.
We love to hear from our community and would love to receive suggestions or takeaways from our sustainability plans. Please feel free to send it to us at firstname.lastname@example.org.