Shipping Policy
We, at Koovs know how important it is to receive your purchased products in the finest condition and also at your expected time, so we use a large network of couriers to deliver your products to you in the quickest time possible.
- For an order of Rs.500 and above, the order will be delivered at your door step free of cost.
- For an order of Rs.499 and less, a shipping charge of Rs.60 will be applicable
- The whole order amount including shipping charges will be refunded if the order is cancelled, lost or undelivered to your preferred location.
- Shipping charges will not be refunded if you cancel a part of the order.
- Original shipping charges will not be refunded if you return an order delivered to you. If you self-ship the products you want to return, the shipping charges will be reimbursed based on Koovs Returns Policy.
Cancellation Policy
Koovs.com reserves the right to cancel any order without any explanation for doing so, as per the circumstances where the requirement could not be met. The company will ensure that any communication of cancellation of an order or any applicable refund will be made in reasonable time.
Return Policy
We have 30-days Return Policy, which is applicable under these circumstances:
- If broken/unsealed, do not accept the order at the time of delivery itself.
- In the case of merchandise, returned products must be unused and unwashed, and returned with all original packaging and tags that they were shipped with.
You can return all items except briefs / panty, swimwear, shape wear, lingerie, lingerie accessories, cosmetics, socks, deodorants, perfumes and free items within 30 days of receipt for a full refund of the item purchased at Koovs.com. The refund amount will be credited back into your Koovs account in the form of promo code.
- All items to be returned must be unused and in their original condition with all original tags and packaging intact.
- Please take care to pack items securely and safely to prevent any loss or damage during transit. For all self shipped returns, please use a reliable courier service.
- Once your return is received by us, you will be reimbursed Rs. 100 towards shipping costs in the form of promo code, if self shipped. This is subject to your return having met the requirements of being unused, returned within 30 days and not consisting of innerwear, socks, deodorants, perfumes or free items.
Cash On Delivery Policy
As per the Cash on Delivery policy:
- A 'Cash on Delivery' order is placed only once verified by Koovs Customer Support via mail/telecom.
- To avail C-o-D Service, all the items in the cart should be applicable for C-o-D.
- Promo Code discounts is not allowed on a C-o-D order.
- C-o-D is applicable on a minimum purchase of Rs. 200 and maximum of Rs. 50,000 only.
- Pin code provided for Cash on Delivery should be in the serviceable area. If not, online order has to be placed.
- You cannot open the box without making the payment at the time of delivery.
- If the product is open, do not accept the order.
- Promo Code for Cash back will be generated in 3-4 weeks post receiving the payment made at the time of delivery. This could be done only, when the payment receipt is confirmed.
- No credit/debit cards are accepted in Cash on Delivery.
Using Cash Back & Promo Codes/Coupons
- Cash back Promo Code may not be applicable for all the products on the website.
- Special coupons should be redeemed within the limited period, and validity once expired, cannot be extended later.
- Two offers cannot be clubbed together using the Promo Code.
- Koovs.com reserves the right to cancel any promotional 'Promo Code' and the transactions in which they are used. (This is not applicable on Cash back Promo Codes)
- Cash back and Promo Code Coupon cannot be clubbed together to avail an offer at Koovs.com. This means, if Promo Code is used in an offer, Cash back cannot be generated.
- Cash back amount is subject to change at the sole discretion Koovs.com.
EMI Policy
- EMI is applicable on a minimum purchase of Rs. 4000.
- Payable in easy 3 Months & 6 Months Instalments.
- Applicable for CitiBank card holders only.
Images & Representations of Products/Services
- Product Images are indicative in nature
- Actual Product may differ from the image. Please refer the product specification for the product
For Queries/Comments
Send us your questions or comments to info@koovs.com
