Yes
You can register yourself by clicking on this Registration Link. Once subscribed, you can enjoy regular updates and services from Koovs.
Yes. This ensures a secure shopping from your end.
Yes. Please see our Privacy Policy to know more.
There are no charges for registration on Koovs.com
No, registration will not expire.
Click on Forgot Password option available in Sign in/Register page. A link to set new password will be mailed to your registered Email ID.
Yes, It can be done in “My Account” section.
You can Subscribe/Unsubscribe from our services in “My Account” section.
Yes, please refer to our serviceable pin codes in the shipping and returns section.
Koovs operates 10am to 6pm (Mon to Sat). You can get in touch with the Customer support team anytime at 0124-6770000 or Email us at info@koovs.com
Koovs sells fashion for women. This includes apparel, footwear, jewellery, bags & accessories, beauty products etc.
We have provided Size Charts for each category. Please refer to our “Size chart” section. You can convert your measurements into US, UK or European sizes.
We accept Master Card, Visa credit, Debit & Credit Cards. We also have an option of net banking and Cash on Delivery.
Yes. The same should be dispatched against ‘Koovs Marketing Consulting Pvt. Ltd.’
We do not collect or store your credit card information. If you suspect any such thing, then please report this immediately to bank.
If a product goes out of stock while adding it to your shopping cart, you will be informed immediately and the merchandise will not get added to the shopping cart.
No, there’s not limit. Each order is verified with you via email/telephone in order to ensure your security and confirmation.
Yes, you may cancel an order fully or partially within 24 hours from the time of placing the order. You can get in touch with our customer support with your order details and take further steps.
You can change the shipping address before your order is billed or shipped. This could be done by contacting our customer support with your order details.
We have 30-days Return Policy, which is applicable under these circumstances:
All our products are authentic and sourced directly from the vendors. If manufacturer’s warranty/guarantee is associated with the merchandise; it would be appropriately mentioned.
At present, we deliver only in India.
In case of Online Order, three attempts will be made and failure to which, the product will return to its origin until further instructions are given by the customer.
In case of Cash on Delivery Order, the Courier Company usually calls the customer to checks their availability. Should the customer not be present when our courier attempts to deliver your parcel, three more attempts are made automatically. Further to this, the parcel is re-dispatched only after taking appropriate instructions from the customer.
If you notice that your parcel is damaged or tampered, you should refuse to accept it and return it to the courier personnel with all of the original packaging material. You need to get in touch with the customer support and intimate the action immediately.
Each order is shipped only to a single address. If you wish to ship products to different addresses, you shall need to place multiple orders.
We offer free packaging and shipping over Rs. 499, unless with exceptional cases that may appear due to weight or cost of the product. Click here to see more details.
You can track your order status in the “My Account” section. Once it is dispatched, the shipment details are updated in your account, which you can track on the respective courier’s website.
This usually depends upon the location; else it takes 7 Days for delivery of a product.
If a wrong shipment has been delivered to you, please contact our customer care within 24 hours of receiving the delivery. Please refer to our “Returns Policy” section for more details.
